SILK Terms of Service

Effective date: September 27, 2026 Source language: Hebrew (this is a translation — see §11.7)

1. Introduction

Welcome to SILK! These Terms of Service govern your use of the SILK platform — a marketplace where sellers open their own stores and list products, and buyers find products and contact sellers directly (via WhatsApp, Telegram, or phone) to complete the transaction. As of now, SILK does not process payments — all payment and delivery are arranged and carried out directly between the buyer and the seller, outside the platform.

The platform is operated by Archie Olimpiev, an individual operating under the SILK brand (the "Operator"). The Operator is not an incorporated company. In these Terms, "SILK", "we", and "us" mean the Operator. Service and support contact: support@silk.co.il.

By using SILK — including browsing, registering, opening a store, listing products, or placing an order (including as a guest, without registering) — you agree to these Terms and to the Privacy Policy. If you do not agree, please refrain from using the platform.

SILK provides the platform "AS IS" and "AS AVAILABLE", without any commitment to availability, continuity, commercial outcome, or fitness for a particular purpose. Use of the platform is a revocable privilege, not a vested right.

2. Who's who on the platform

SILK / the Operator — the operator of the platform (the marketplace storefront and the technical infrastructure for stores).
Seller — a user who has opened a store on SILK and lists products in it.
Buyer — a user (registered or guest) who views products and submits a purchase request.
Order — a buyer's request to purchase product(s), recorded in the SILK system; this is not a payment transaction, but a record of purchase intent and contact details for the seller and buyer to connect.
User content — any material a user uploads, enters, or publishes on the platform: product listings, images, descriptions, store name, logo, store design, reviews, order notes, support messages, and any other text or media.

3. User rights and obligations

3.1 Registration and account

Signing in to SILK is possible via email (magic link) or a Google account. Sign-in via phone number (SMS code) is not available.
An order can also be placed without registering ("guest checkout") — in this case we retain only the name, phone number, an optional email address, and optionally a note you provided when placing the order, without creating a persistent account. Placing an order as a guest constitutes agreement to these Terms and to the Privacy Policy.
You must provide accurate and up-to-date information about yourself and your store (if you are a seller), and update it whenever it changes.
You are responsible for keeping access to your account confidential and for any action taken through it. If you notice suspicious activity, notify us immediately (contact details in Section 13).
Registering with SILK and opening a store are available only to users aged 18 and over. By registering, you represent and confirm that you are 18 or older.
SILK may, at its sole discretion and without obligation to state a reason, refuse to open an account or a store, require identity verification or business details as a condition of use, limit the number of accounts or stores per person or entity, and close duplicate accounts.

3.2 Permitted use

Use SILK for lawful purposes only — to buy and sell products.
You may not use the platform for fraud, distribution of prohibited or counterfeit products, spam, harassment of other users, or any unlawful activity, including impersonating another person, a SILK representative, or any other official party.
You may not organize pyramid/MLM schemes, "get rich quick" schemes, or similar schemes through the platform.
You may not use bots or automated data collection (scraping) of the platform, circumvent technical access restrictions (rate limiting, CAPTCHA, etc.), or build a competing service based on data collected from SILK in this manner.
You may not use a store or product listings to redirect buyers to competing platforms, to display third-party advertisements, or for any purpose other than selling the products displayed in the store.
Violation of this section may result in immediate account suspension, removal of the store, and transfer of information to law enforcement authorities, as required by law.

3.3 Seller obligations

Products displayed in stores on SILK belong to the sellers, not to SILK. SILK does not sell, store, package, ship, or insure products under any circumstances. Payment and delivery terms are a matter of direct agreement between the seller and the buyer outside the platform (through the communication channel specified by the seller — WhatsApp, Telegram, or phone), and responsibility for arranging and carrying them out rests with the seller.

The seller is responsible for the accuracy of the descriptions, prices, availability, and characteristics of the products they list.
The seller is responsible for the legality of the products sold (including any licenses, approvals, or age restrictions required for a particular product category).
The seller represents and warrants that they are lawfully registered as a business (exempt/licensed dealer) or as a company, in accordance with the law applicable to them, and that they hold all licenses, permits, and insurance required (to the extent relevant to their product category) to conduct the commercial activity they operate through their store on SILK. The seller is solely responsible for all tax, reporting, and registration obligations applicable to their activity.
The seller must specify in their store at least one active communication channel (WhatsApp, Telegram, or phone) for buyers and must respond to incoming inquiries within a reasonable time.
The seller is required to draft and publish, on their own, in their store (at the store and/or product listing level) the delivery terms, order handling times, and return policy. SILK does not set or guarantee these terms — they are determined entirely by the seller, and any claim regarding delivery, timelines, or returns must be directed by the buyer to the seller directly, not to SILK.
The sale transaction itself is concluded between the seller and the buyer outside the platform (by direct arrangement via WhatsApp, Telegram, or phone), not through SILK — an order recorded on SILK is merely a record of intent and contact details, not a binding transaction. Insofar as the seller is a "dealer" ("osek") subject to the Consumer Protection Law, 5741-1981, the seller — not SILK — is solely responsible for fulfilling the disclosure obligations required in a distance sale (including their identity and contact details, full price, and supply terms) and for the buyer's right of cancellation under sections 14c and 14c1 of the law, directly toward the buyer.
Buyer information. The seller may use buyer information received through SILK only to handle the order, provide customer service, meet a legal duty, or for another purpose expressly permitted by law. The seller may not sell, rent, or transfer that information, or use it for marketing, without a lawful basis and any consent required by law. The seller must take reasonable measures to protect it, delete it when it is no longer needed, handle buyers' requests regarding it, notify SILK without undue delay of a security incident affecting information received through SILK, and cooperate with SILK's reasonable requests in connection with a claim relating to it.
Public display. The store page and its contents — including the store name and address, the description, the products, images, prices, and the contact channels you specify — are displayed publicly and may be indexed by search engines and copied, cached, or shared onward by third parties. Publish only details you are willing to make public. Removing content does not remove such copies (see Section 4.2).
SILK is not a party to the sale transaction between the seller and the buyer, and does not verify or guarantee the accuracy, completeness, or reliability of information provided by sellers (see also Section 8).

3.4 Right to moderate, edit, and remove content

SILK may, at its sole discretion, at any time and without obligation to give a detailed reason, review, edit, translate, adapt, reclassify, hide, refuse to publish, restrict the exposure of, or remove any user content (including products, descriptions, images, store name and logo, and reviews) — whether it believes the content violates these Terms, is unlawful, discriminatory, defamatory, infringes a third party's rights, fails to meet the platform's quality standard, or for any other business, technical, or legal reason. Where circumstances warrant immediate action (for example, clearly unlawful content that infringes third-party rights or endangers other users), the action may be taken without prior notice.

SILK does not undertake to review content in advance, and the non-removal of any content does not constitute approval of it.

If content you published is removed, edited, or rejected, we will notify you after the fact (in your personal area and/or via your registered email/contact channel) and state the general reason for the action, unless we are prohibited by law from providing notice (for example, following a demand from an enforcement authority). You may contact us within a reasonable time (contact details in Section 13) and request that the decision be reconsidered, together with your explanation — and we will consider your request in good faith, although this does not obligate us to restore the content.

3.5 Reporting violations

If you encounter content that infringes your rights (including a false or defamatory review, or an infringement of intellectual property) or content that endangers users, please report it to us at the address specified in Section 13. Please include a description of the issue, a link to or identification of the content, and your contact details. We will review every substantiated report and act to remove content found to be infringing, subject to the publishing party's right to present their position. Where the content is clearly unlawful or endangers users, we may hide it immediately while the report is reviewed. We keep a record of our decisions on reports.

3.6 Store address (slug) and personal subdomain

The store address on the platform is available in two forms: (a) the main address, in the format <domain>/brands/<store-address> (on silk.co.il and on s1lk.store); and (b) an optional personal subdomain, in the format <store-address>.silk.co.il or <store-address>.s1lk.store.

The store address and the personal subdomain are the property of SILK, and are granted to the seller as a limited, non-exclusive, revocable license of use, for the duration of their store's activity only. Choosing an address does not confer on the seller any proprietary right, trademark, or exclusive right in it.

SILK may, at its sole discretion and at any time, refuse to assign an address, change, suspend, cancel, reserve for itself, or reassign to another party any store address — including, among other things, in case of similarity to a third party's trademark or name, deception or confusion, an inactive store, account closure, a legal demand, or the platform's business or technical need — and this without compensation.

The personal subdomain is a complimentary feature. It is provided free of charge, as a courtesy, and not as part of any commitment. SILK may, at any time and at its sole discretion, with or without prior notice, restrict, suspend, or revoke it (for a specific store or for all stores), or make it a paid feature (see Sections 5.2 and 5.4). If the subdomain is revoked, the store's main address remains available. SILK may, but is not obliged to, redirect visitors from the subdomain to the main address.

Responsibility for promotion and use. A seller who publishes, prints, advertises, or otherwise distributes their store address — in particular the personal subdomain — including in advertising, on packaging, business cards, social networks, signage, and in messages to customers, does so at their own sole risk and responsibility. Statements in SILK's marketing materials, emails, and website that describe the subdomain or the terms of using it reflect the situation at the time of the statement only; they are not a promise, representation, or commitment that the subdomain will remain available, free of charge, or unchanged, and must not be construed as such. The seller is not entitled to rely on such statements. To the maximum extent permitted by law, SILK bears no liability for any expense, loss, or damage — including advertising and printing costs, loss of traffic, revenue, or goodwill — caused by revoking, restricting, changing, or charging for the personal subdomain or any other address, and the seller waives in advance any claim on that account. A seller who wants an address that will not change should use the main address in long-term materials.

4. Intellectual property

4.1 SILK content

All content, design, and functionality of the SILK platform (including the logo, interfaces, code, catalog structure, translations produced by SILK, and aggregated data) belong to us. You may use them only to access our services, without the right to copy or distribute them without permission.

4.2 Content published by sellers (products, images, descriptions, store brand)

When you (a seller) publish content on the platform — product listings, images, descriptions, store name, logo, and store design — you retain your copyright in that content. By publishing the content, you grant SILK, its affiliated companies, and its successors a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to make any use of this content related to operating the platform and SILK's business, including:

storing, copying, reproducing, publicly displaying, distributing, transmitting, and making it available to the public;
translating, editing, cropping, resizing, enhancing, adapting, classifying, adding tags and metadata, and creating derivative works — including machine translation of product names and descriptions into the platform's languages, image processing, and generating summaries, descriptions, or recommendations by automated means (including artificial intelligence);
displaying the product in your store, in search results, on category pages, in recommendations, in curated selections, and in any other display on the platform;
including the product in the marketplace's general catalog, in cross-store displays, and in cross-store product discovery features — if and when SILK activates this feature for your store. Inclusion in the general catalog, the product's placement, ranking, and display order are not controlled by the seller and are carried out at SILK's sole discretion. As of the date this document was published, the general catalog is not active for any store;
transferring the content, in whole or in part, to third parties and external platforms for the purpose of distributing, promoting, or indexing the platform and the products on it — including search engines, product feeds, advertising and social networks (e.g., Google, Meta), price comparison services, aggregators, and SILK's business partners;
using the content, the store name, and its logo to operate, promote, advertise, and market the platform as a whole and SILK as a brand — in any media, including on the website, in apps, in digital advertising, on social networks, in marketing materials, and in press communications — without need for further approval and without compensation.

The license remains in effect as long as the content is published on the platform. Upon removal of the content (by you or by us), the license continues to apply with respect to: (a) marketing materials, curated selections, and publications already produced or distributed before the removal; (b) cached copies, backups, audit logs, and third-party systems to which the content was lawfully transferred under this section; (c) aggregated and derived data; (d) any use required to comply with legal requirements, resolve disputes, or protect SILK's rights.

By publishing content, you represent and warrant that you own the rights to that content, or that you hold all permissions required to grant the license described above (including, for images, rights to commercial use of them and of any persons depicted in them in a marketplace and advertising context), and that the content does not infringe any third party's rights. To the extent permitted by law, you consent to any modification, processing, or adaptation of the content as described above and waive any claim based on moral rights in connection with it.

4.3 Content published by buyers and other users (reviews, comments)

By publishing a review, rating, comment, or other content that is displayed publicly on the platform, you grant SILK a non-exclusive, worldwide, royalty-free, irrevocable, transferable, sublicensable license to store, display, edit, translate, shorten, remove, reproduce, distribute, and use this content for any purpose related to operating and promoting the platform, without compensation and without attribution. SILK may display, rank, hide, or remove reviews at its discretion, and does not undertake to publish any particular review.

Private messages, including support messages and order notes, are not subject to this license. SILK uses them only to handle the inquiry or order, to operate and secure the service, and to resolve disputes, in accordance with the Privacy Policy.

4.4 Feedback and suggestions

Any feedback, idea, or suggestion for improvement that you provide to SILK is given voluntarily, and SILK may use it without restriction, without compensation, and without any obligation toward you.

5. Features, prices, and payments

5.1 Current service status

As of the effective date, SILK does not charge sellers for the features offered and does not process payments between buyers and sellers. This does not promise that any feature will remain free, available, or unchanged in the future.

5.2 Future paid features and plans

SILK may later offer paid features, subscriptions, add-ons, promotion, commissions, or other services, and may set different rates for different plans or categories of sellers. Before charging a user, we will clearly present the feature or service, price and currency, billing frequency or subscription term, applicable taxes, relevant cancellation or refund terms, and billing start date. A charge will apply only after the user chooses to join the paid service or otherwise expressly accepts it by a method permitted by law.

A new charge or a change in price, commission, or subscription terms applies prospectively only. It does not apply to a payment, transaction, or period completed before its effective date. We will provide reasonable prior notice of a material change to an existing paid plan and, where practicable, apply it from the next billing period; the user may stop renewal before the change applies.

5.3 Enabling payments and a marketplace model

SILK may later offer payment processing, settlement, split payments, transfers to sellers, or transaction fees, itself or through a payment provider, and may activate a general catalog and cross-store search. Those services are not active under these Terms. Before enabling payments, we will publish dedicated terms and updated privacy disclosures where needed, and obtain the consent required by law and by the service interface.

Participation in a future payment service may require business information, identity verification, tax details, a bank account, and other information required by law or by the payment provider. A seller that does not accept the dedicated terms may continue to use the free features that remain available, unless a particular feature technically depends on the payment service.

5.4 Changing or discontinuing features

SILK may add, change, limit, suspend, or discontinue a feature, including a free feature, for business, technical, security, or legal reasons, and may decide which features are free and which are chargeable, subject to Section 5.2. Where there is a risk, a legal violation, or an urgent need, this may happen immediately. Unless the law or dedicated terms provide otherwise, discontinuing a free feature does not entitle a user to compensation; where a paid feature is discontinued, the user is entitled to a refund of the unused balance of the prepaid period.

6. Use of platform data for SILK's business purposes

SILK may use data generated on the platform — including catalog data (products, categories, prices, inventory, descriptions, and images), activity and order data, and aggregated, anonymous data on usage and market trends — for its business purposes, including:

analyzing and improving the product;
developing new features, including recommendation, search, ranking, translation, and artificial intelligence systems, and training them;
revenue-generating activity (for example, anonymous market reports, benchmarking metrics for sellers, targeted advertising, partnerships with partners).

This right is limited, insofar as personal data is concerned, by the data-processing commitments described in SILK's Privacy Policy — it does not expand or replace the rules regarding which personal data may be transferred to third parties and on what basis. Catalog and product data are generally not personal data; to the extent they include personal details, the Privacy Policy applies to them.

7. General catalog, ranking, and display

See Section 4.2 above — SILK's right to include a seller's products in the marketplace's general catalog is described there as part of the content license, not as a separate transfer of rights. In addition, SILK determines, at its sole discretion, how stores and products are displayed on the platform — including order, ranking, prominence, displaying products from different sellers alongside one another, displaying sponsored or promoted content, advertisements of SILK or of third parties on store pages, and the design and layout of store pages — and does not commit to any particular placement, exposure, or volume of traffic.

8. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law. Subject to that, we strive for the platform to operate reliably, but:

we do not guarantee continuous availability, fault-free operation, data retention, content preservation, or the continued existence of the service;
SILK provides a platform for connecting sellers and buyers, but does not verify or guarantee the accuracy, completeness, or reliability of the data provided by sellers (descriptions, prices, availability) or by buyers (contact details when placing an order);
No employment or agency relationship: use of the platform does not create an employer-employee relationship, an agency relationship, or a partnership between SILK and the platform's users (sellers or buyers). SILK is not a party to the sale contract concluded between the seller and the buyer, and bears no responsibility for the terms of the transaction, payment, delivery, or product quality;
No payment processing: as of this date, SILK is not involved in receiving or transferring funds between the buyer and the seller. All payment is arranged and carried out directly between the parties to the transaction, outside the platform. SILK bears no responsibility for disputes related to payment, product quality, or delivery;
SILK is not responsible for user content, for the acts or omissions of other users, or for the content and services of third parties (including WhatsApp, Telegram, Google, Meta, and infrastructure providers);
our liability, to the extent it arises, is limited to the amount you paid to SILK for use of the service in the last year, and in any event shall not exceed NIS 1,000;
we bear no liability for indirect, consequential, or special damages, including loss of revenue, profit, goodwill, data, or business opportunities — even if we were made aware of the possibility of such damage.

8.1 Indemnification undertaking

The user undertakes to indemnify and hold harmless SILK, its officers, employees, and those acting on its behalf against any third-party claim, demand, damage, loss, liability, or expense (including reasonable attorneys' fees) arising from the user's use in violation of these Terms, from a breach of law, from an infringement of a third party's intellectual property rights, from content they published, from products they sold or a transaction they carried out, or from providing false or misleading information on the platform.

SILK will notify the user of such a claim promptly, allow the user to take part in the defense, and not agree to a settlement that imposes an obligation on the user without the user's consent (which will not be unreasonably withheld). The undertaking covers reasonable, documented expenses, and does not apply to the extent that the claim arises from SILK's own breach or intentional misconduct.

9. Changes to the Terms of Service

SILK may change these Terms at any time. If we change the Terms, we will publish the updated text on the website. If the change is material (and SILK determines, at its reasonable discretion, whether the change is material), we will request renewed consent before you can continue using the service. Continued use of the service after the publication of a change that is not defined as material will be deemed agreement to it. You may stop using SILK at any time if you do not agree to the changes.

10. Suspension, termination, and deletion

10.1 Action due to a violation, risk, or legal demand

SILK may, at any time, take any of the following actions, in whole or in part, with respect to any user, account, store, product, or content, where there is a violation of these Terms or of the law, suspected fraud or abuse, a risk to other users or to SILK, a demand from an authority or a third party, or another legal reason:

suspend, restrict, or terminate access to the account, the store, or any part of the service, permanently or for a period;
hide, suspend, or close a store, and remove or hide products or any user content;
block access to the platform by IP address, device, email, phone, or any other identifier, and refuse re-registration;
permanently delete an account, a store, products, images, and any content or data related to them;
release, reserve, or reassign the store address (Section 3.6).

Where circumstances warrant, the action may be taken without prior notice. We will notify you of the action (in your personal area and/or via your registered email/contact channel) and state the general reason for it, unless we are prohibited by law from providing notice or it is not possible under the circumstances. Notice may be given after the fact. You may contact us and request reconsideration, and we will consider your request in good faith — but this does not obligate us to restore the account, the store, or the content.

10.2 Discontinuing the service or closing an account without a violation

SILK may discontinue the service in whole or in part, or close an account or a store that has not violated these Terms (for example, because of prolonged inactivity, or for a business, technical, or legal reason). In such a case, we will give reasonable prior notice, will allow you, where practicable, to export the content you uploaded, and will refund the unused balance of any prepaid period.

10.3 Consequences of suspension or termination

Action taken under Section 10.1 because of a violation or a risk does not entitle you to compensation. If an account or a store was closed under Section 10.2, you are entitled to a refund of the unused balance of a prepaid period;
SILK may permanently delete the content and data related to the account or store after termination. We recommend that you keep your own backup copies of the content you upload;
SILK may retain data, content, and identifiers (including email, phone, IP addresses, and device identifiers) after termination — for the purposes of enforcing the block, preventing re-registration, resolving disputes, auditing, backup, and complying with legal requirements — in accordance with the Privacy Policy;
the licenses granted to SILK under Section 4 continue to apply to the extent described there;
orders recorded before termination may remain in the system in order to preserve buyers' order history;
Sections 4, 6, 8, 8.1, 10.3, 11, and 12 will continue to apply even after termination.

10.4 Termination by you

You may stop using SILK and request the closure of your account at any time (contact details in Section 13), including by deleting your account in the account settings. Account closure is subject to data retention as described in Section 10.3 and in the Privacy Policy.

11. General provisions

11.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, this will not affect the validity of the remaining provisions, which will remain in full force, and the provision will be construed or narrowed to the minimum extent necessary to be valid.

11.2 Entire agreement

These Terms of Service, together with the Privacy Policy and any rate, notice, or rule published by SILK pursuant to them, constitute the entire agreement between you and SILK regarding use of the platform, and supersede any prior agreement, understanding, or commitment, whether oral or written.

11.3 No waiver

SILK's failure to enforce any provision of these Terms in a given case shall not be deemed a waiver of the right to enforce that provision in another case. Any waiver by SILK shall be valid only if made in writing and expressly.

11.4 Assignment

SILK may assign or transfer its rights and obligations under these Terms, in whole or in part, including in the event of a merger, acquisition, sale of assets, or restructuring, and including to a legal entity that the Operator establishes in order to continue operating the platform. We will notify users of such an assignment (by publication on the website and/or by email and, where practicable, before it takes effect), and the party to which the rights are assigned will assume SILK's obligations under these Terms and the Privacy Policy. You may not assign your rights under these Terms without our prior written consent.

11.5 Delivery of notices

Notices from SILK to a specific user will be delivered to the email address registered on the user's account or via a notification on the platform, and will be deemed to have been duly delivered on the date of sending. Notices addressed to all users will be published on the website. You are responsible for keeping your contact details up to date. Notices to SILK should be sent to the email address in Section 13.

Service messages — such as sign-in links, order notifications, and notices about these Terms and the Privacy Policy — are not marketing messages, and SILK may send them even if you have withdrawn your consent to marketing messages. Marketing messages are sent only with your separate consent, as detailed in the Privacy Policy.

11.6 Force majeure

SILK will not be liable for failure to meet its obligations under these Terms as a result of circumstances beyond its reasonable control, including but not limited to natural disasters, war, hostilities, pandemics, infrastructure failures, failures at third-party providers, or cyberattacks.

11.7 Precedence of the Hebrew text

This document was originally written in Hebrew. In the event of a conflict between the Hebrew text and any translation of it into another language — including this English translation — the Hebrew text shall prevail.

11.8 No third-party beneficiaries

These Terms do not confer rights on any third party, except for the entities expressly mentioned in Sections 8.1 and 11.4.

11.9 Electronic consent and record-keeping

You agree that your consent to these Terms is given by electronic means (checking a consent box, placing an order, or continued use), and that SILK's records (including the document version, the date of consent, the IP address, and the browser identifier) shall constitute prima facie evidence of the giving of consent and of its content.

12. Governing law and jurisdiction

These Terms of Service are governed by the laws of the State of Israel. Exclusive jurisdiction over any matter relating to these Terms and to use of the platform shall lie with the competent courts of the Tel Aviv-Jaffa district. Nothing in this section limits the mandatory consumer-protection rights that apply to you under the law of your country of residence.

13. Contact

For questions, complaints, and notices, send an email to support@silk.co.il. The Operator: Archie Olimpiev.